FAQ
1. Do you charge for shipping?
We currently offer free shipping on all orders.
The price you see at checkout is final — there are no hidden handling or delivery fees. Delivery times may vary slightly depending on your location, but our goal is always to make your shopping experience smooth and transparent.
2. How long does delivery usually take?
Once your order is dispatched, delivery typically takes 3–10 business days.
Occasionally, factors such as holidays, high seasonal demand, or courier delays may extend delivery times slightly. We always do our best to ensure your order reaches you as quickly as possible.
3. How can I track my order?
As soon as your order ships, you’ll receive a tracking link by email.
Tracking updates usually appear within 24–48 hours after dispatch. If you have any trouble accessing your tracking information, our support team will be happy to assist.
4. What is your return and exchange policy?
We want you to love your Batue-Mode pieces.
If you’re not completely satisfied, you may request a return or exchange within 14 days of delivery.
To start a return, please contact us at support@batue-mode.com.
Items must be unworn, unused, and in their original condition and packaging to be eligible for a refund or exchange.
5. How can I contact customer support?
Our customer support team is here to help with any questions regarding orders, sizing, or returns.
You can reach us at support@batue-mode.com We typically respond within 24–48 business hours. During peak periods, replies may take slightly longer, but every message is answered.
6. Which payment methods do you accept?
We accept a range of secure payment methods, including major credit and debit cards, Apple Pay, PayPal, and other trusted payment providers available at checkout.
All transactions are processed through secure, encrypted systems to protect your information.
7. Is it safe to shop at Batue-Mode?
Absolutely.
Our website is protected with SSL encryption, and all payments are handled by reputable payment processors. We also comply with GDPR regulations to ensure your personal data is handled responsibly and securely.
8. Are your products sustainable or eco-friendly?
We are committed to making thoughtful choices as a brand.
Batue-Mode works with suppliers who focus on quality, responsible sourcing, and durability. While not every item is fully sustainable yet, we are continuously working to expand more environmentally conscious options within our collections.