Privacy policy

PRIVACY POLICY

1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER
   1.1 We are pleased that you are visiting our website and thank you for your interest in Batue-Mode. The following information explains how we handle your personal data when you use our website. Personal data means any information that can be used to identify you directly or indirectly.
   1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés) is RKC GLOBAL LTD (Parent organization) - Batue-Mode. The controller is the natural or legal person who determines the purposes and means of processing personal data. Contact details and business identification information for Batue-Mode are available in the legal notice (Imprint / Mentions Légales) or contact section of this website.
   1.3 For security reasons and to protect the transmission of personal data and other confidential content such as orders or enquiries, this website uses SSL or TLS encryption. You can recognize an encrypted connection by the address line of the browser changing from “http://” to “https://” and the lock symbol in your browser bar.

2. DATA COLLECTION WHEN VISITING OUR WEBSITE
   When you use our website for informational purposes only, meaning you do not register, create an account, place an order, or otherwise transmit information to us, we only collect the data that your browser automatically transmits to our server. These so-called server log files include the visited website page, date and time of access, amount of data sent in bytes, source or referring page, browser used, operating system used, and IP address where applicable in anonymized form. The processing of this data is carried out in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability, security, and functionality of our website. The data is not used to identify you personally and is not combined with other data sources. However, we reserve the right to check server log files retrospectively if there are concrete indications of unlawful use.

3. COOKIES AND TRACKING TECHNOLOGIES
   Our website uses cookies and similar technologies in order to improve the user experience, enable essential website functions, and analyze the use of our services. Cookies are small text files stored on your device. Some cookies are deleted automatically after the end of your browsing session, while others remain stored on your device and allow your browser to be recognized on your next visit.

Certain cookies are necessary for the operation of the website, such as those required for shopping cart functions, account login, or security features. These cookies are processed on the basis of Article 6(1)(b) GDPR for contract performance or Article 6(1)(f) GDPR based on our legitimate interest in providing a functional and secure website.

Other cookies and tracking technologies are used for analytics, marketing, or personalization purposes. Under French law and Article 82 of the French Data Protection Act (Loi Informatique et Libertés), which implements the ePrivacy Directive, these non-essential cookies may only be placed on your device with your prior consent. When you first visit our website, a cookie banner will allow you to accept, refuse, or customize the use of cookies. You may withdraw or modify your consent at any time through the cookie settings available on our website.

You may also configure your browser settings to control or block cookies. However, disabling certain cookies may limit the functionality of the website.

1. CONTACTING US
   When you contact us by email, contact form, or other communication channels, personal data may be collected. The specific data collected can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your enquiry and providing customer service. The legal basis for this processing is Article 6(1)(f) GDPR, based on our legitimate interest in handling customer enquiries. If your request is related to a contract or purchase, the legal basis is Article 6(1)(b) GDPR. Your personal data will be deleted once your enquiry has been fully processed and provided that there are no statutory retention obligations requiring further storage.

2. DATA PROCESSING FOR CUSTOMER ACCOUNTS AND CONTRACT PERFORMANCE
   When you place an order, create a customer account, or provide personal information for purchasing products from Batue-Mode, the data you provide is processed for the purpose of fulfilling the contract and delivering your order. This may include your name, address, email address, payment information, and order details. The legal basis for processing this data is Article 6(1)(b) GDPR, which allows processing necessary for the performance of a contract.

After the completion of the contract, your data will be stored in accordance with applicable legal retention obligations, particularly those required under commercial and tax laws. Once these retention periods expire, the data will be deleted unless you have consented to further use or continued storage is permitted by law.

1. USE OF DATA FOR DIRECT MARKETING
   If you subscribe to our newsletter, we will use your email address to send you information about our products, promotions, and updates from Batue-Mode. Newsletter subscriptions use the double opt-in procedure, meaning you must confirm your subscription through a verification email before receiving newsletters. The legal basis for sending newsletters is your consent pursuant to Article 6(1)(a) GDPR.

You may unsubscribe from the newsletter at any time by using the unsubscribe link included in each newsletter or by contacting us directly. Once you unsubscribe, your email address will be removed from the mailing list unless further storage is legally required.

If you have purchased products from our store and provided your email address during the purchase process, we may send you promotional emails related to similar products offered by Batue-Mode. This processing is based on our legitimate interest in direct marketing pursuant to Article 6(1)(f) GDPR. You may object to receiving such emails at any time.

1. DATA PROCESSING FOR ORDER FULFILMENT AND PAYMENT
   To fulfill orders placed on our website, we may share necessary personal data with service providers responsible for payment processing, shipping, and logistics. This may include sharing your name, delivery address, and order information with shipping providers in order to deliver your purchased products.

Payment transactions may be processed through external payment providers such as PayPal or other payment services offered on the website. When using these services, your payment data is processed directly by the respective payment provider in accordance with their own privacy policies. The legal basis for transferring this information is Article 6(1)(b) GDPR, as the processing is necessary for completing the transaction.

1. REVIEW REMINDERS
   If you provide consent during or after your purchase, we may use your email address to send you a reminder requesting that you leave a review of the product you purchased. This processing is based on your consent pursuant to Article 6(1)(a) GDPR. You may withdraw your consent at any time.

2. SOCIAL MEDIA FEATURES
   Our website may contain links or sharing functions for social media platforms such as Instagram or Facebook. These functions are implemented in a way that prevents automatic data transmission to the social media provider when the page loads. Data is only transmitted to the respective platform when you actively click the sharing button and open the external page. The purpose and scope of data collection by these providers are governed by their respective privacy policies.

3. ONLINE ADVERTISING AND MARKETING
   We may use advertising services such as Google Ads or Meta advertising tools to promote Batue-Mode products. These services may use cookies or similar identifiers to measure campaign effectiveness and display relevant advertisements. The use of these technologies is subject to your consent where required under applicable cookie regulations. These services may involve data processing by third-party providers. Further information on data processing by these providers can be found in their respective privacy policies.

4. WEBSITE ANALYTICS
   We may use website analytics tools to analyze the performance of our website and improve our services. Where analytics tools rely on cookies or similar technologies, they are only activated after you have provided consent through our cookie banner. The legal basis for this processing is Article 6(1)(a) GDPR. Where possible, IP anonymization and privacy-protective measures are used to reduce the risk of personal identification.

5. INTERNATIONAL DATA TRANSFERS
   Some service providers used by Batue-Mode may process data outside the European Economic Area. In such cases, transfers are carried out in accordance with the requirements of Chapter V GDPR. Where necessary, appropriate safeguards such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework are used to ensure an adequate level of data protection.

6. RIGHTS OF DATA SUBJECTS
   Under the GDPR and French data protection law, you have several rights regarding your personal data. You have the right to request access to your personal data pursuant to Article 15 GDPR, the right to rectification under Article 16 GDPR, the right to erasure under Article 17 GDPR, the right to restriction of processing under Article 18 GDPR, the right to data portability under Article 20 GDPR, and the right to withdraw consent under Article 7(3) GDPR. You also have the right to lodge a complaint with a supervisory authority. In France, the competent authority is the Commission Nationale de l’Informatique et des Libertés (CNIL).

13.2 RIGHT TO OBJECT
If your personal data is processed on the basis of our legitimate interests, you have the right to object at any time to this processing for reasons related to your particular situation. If you object, we will stop processing the affected data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or if the processing is necessary for the establishment, exercise, or defense of legal claims. If your personal data is processed for direct marketing purposes, you have the right to object at any time to such processing.

1. STORAGE DURATION OF PERSONAL DATA
   Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Retention periods may be determined by commercial, contractual, or tax regulations. Once the applicable retention period has expired, personal data will be securely deleted unless further processing is legally permitted.